Teach your agents how the work is done.
Skills are reusable instructions an agent follows for a job: how to triage a bug, roll back a deploy or chase a payment. Add one to any agent.
Handle a refund request
Establish the facts of a refund request and prepare the decision, without issuing money back on your own authority.
Keep dependencies patched
Work the vulnerability list down by real exposure rather than by severity label, and land the upgrades in batches that can be reviewed.
Reproduce a bug from a support ticket
Get from a customer's description to a failing case you can watch, using their actual request rather than an approximation of it.
Research a competitor's public pages
Pull what a competitor publishes into a comparison of facts with dates attached, using only public sources.
Review a pull request
Read a change for the failures that matter in this codebase and leave a review somebody can act on without a second round.
Review who has access to what
Produce a list of every person with access to each system and what it gives them, with the accounts that should have been removed named.
Write the incident review
Assemble a timeline from the systems that recorded it, and a review that names causes rather than people, within a day of the all-clear.
Have a way of working worth keeping?
Write it down once as a skill and every agent you build can follow it.