Teach your agents how the work is done.

Skills are reusable instructions an agent follows for a job: how to triage a bug, roll back a deploy or chase a payment. Add one to any agent.

6 results for “Triage a bug report”Clear

Check the whole path between a customer and the thing they say is down, so the reply is a fact rather than a reassurance.

Produce the same handful of numbers every week from the same sources, with the movements explained rather than just reported.

Get from a customer's description to a failing case you can watch, using their actual request rather than an approximation of it.

Look at search performance for the four things that actually move, and report changes with causes rather than a dashboard screenshot.

Turn a report into a ticket that can be worked without asking the reporter anything else, or close it with a reason.

Turn a pager alert into either a fix already moving or a written all-clear, in the order that finds the cause fastest.

Have a way of working worth keeping?

Write it down once as a skill and every agent you build can follow it.