Teach your agents how the work is done.
Skills are reusable instructions an agent follows for a job: how to triage a bug, roll back a deploy or chase a payment. Add one to any agent.
2 results in CRMClear
Follow up an expiring trial
Reach a trial before it lapses with a message shaped by what they actually did in the product, and hand over the ones worth a person.
CRM
Qualify an inbound lead
Find out in five minutes whether an inbound signup is worth a person's time, and write down the reason either way.
CRM
Have a way of working worth keeping?
Write it down once as a skill and every agent you build can follow it.