Teach your agents how the work is done.
Skills are reusable instructions an agent follows for a job: how to triage a bug, roll back a deploy or chase a payment. Add one to any agent.
3 results in Project managementClear
Escalate a ticket to engineering
Hand a support ticket over with everything needed to start, so it does not come back asking for the account id.
Project management
Run the weekly team digest
Assemble what actually shipped, what moved, and what is stuck, from the systems that recorded it rather than from what people remember.
Project management
Triage a new bug report
Turn a report into a ticket that can be worked without asking the reporter anything else, or close it with a reason.
Project management
Have a way of working worth keeping?
Write it down once as a skill and every agent you build can follow it.