Teach your agents how the work is done.
Skills are reusable instructions an agent follows for a job: how to triage a bug, roll back a deploy or chase a payment. Add one to any agent.
3 results in ObservabilityClear
Confirm a reported outage
Check the whole path between a customer and the thing they say is down, so the reply is a fact rather than a reassurance.
Observability
Investigate an error spike
Work out whether a rise in errors is a new fault, a new user, or a new monitor, and answer in that order before proposing a fix.
Observability
Triage a production alert
Turn a pager alert into either a fix already moving or a written all-clear, in the order that finds the cause fastest.
Observability
Have a way of working worth keeping?
Write it down once as a skill and every agent you build can follow it.