Teach your agents how the work is done.

Skills are reusable instructions an agent follows for a job: how to triage a bug, roll back a deploy or chase a payment. Add one to any agent.

2 results in Customer supportClear

Answer from what the product actually does, checked in the systems, rather than from a plausible account of it.

Get from a customer's description to a failing case you can watch, using their actual request rather than an approximation of it.

Have a way of working worth keeping?

Write it down once as a skill and every agent you build can follow it.